PAWMP PRIVACY POLICY
Effective Date: September 6, 2026
Introduction
Pawmp respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect information about you.
This Privacy Policy explains how Pawmp, Inc. ("Pawmp," "we," "us," or "our") handles personal information when you use the Pawmp website, mobile application, and related services (collectively, the "Pawmp Platform").
Pawmp is a technology marketplace that connects pet owners ("Pet Owners") with independent pet groomers and grooming businesses ("Groomers"). By using Pawmp, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
A. Account and Profile Information
When you create or maintain a Pawmp account, we may collect information such as:
- name;
- email address;
- telephone number;
- account credentials;
- profile photograph;
- account preferences; and
- other information you choose to include in your profile.
If you are a Groomer, we may also collect:
- business name;
- business contact information;
- professional information;
- services offered;
- pricing and availability;
- professional credentials;
- portfolio information and photographs; and
- other information relevant to providing grooming services.
B. Pet Information
Pet Owners may create profiles for their pets. Information in a pet profile may include:
- pet name;
- photographs;
- breed;
- age;
- size;
- grooming preferences;
- temperament;
- behavioral information;
- aggression or biting history;
- allergies or sensitivities;
- medications;
- physical limitations;
- health information relevant to safe grooming;
- vaccination information where necessary; and
- other information the Pet Owner chooses to provide.
Although this information primarily relates to an animal rather than a person, we handle it responsibly because it may be associated with a user's account and may reveal information about the user.
C. Groomer Identity and Credential Information
Pawmp may collect information necessary to verify a Groomer's identity and professional credentials where applicable. This may include identification information, credential or certification information, licensing information, and other verification-related information. Pawmp may use third-party service providers to conduct some verification activities. Where possible, Pawmp seeks to avoid retaining copies of sensitive identity documents longer than reasonably necessary.
D. Booking and Transaction Information
When you book, provide, cancel, or otherwise interact with a grooming service, we may collect information such as:
- Groomer and Pet Owner involved in the booking;
- selected services;
- appointment date and time;
- service location;
- price;
- fees;
- booking status;
- cancellation information;
- refunds;
- payment status;
- payout information; and
- transaction history.
E. Payment Information
Payments through Pawmp may be processed by third-party payment processors. Pawmp does not intend to directly store complete credit or debit card numbers when payment information is handled by a payment processor.
We may receive information associated with a transaction, such as payment status, amount, date, limited payment-method information, refunds, payout information, and transaction identifiers. Payment processors handle payment information according to their own privacy practices and legal obligations.
F. Location Information
Pawmp may use location information to help users discover Groomers, identify available services, or facilitate appointments. Depending on how you use Pawmp, we may collect a location, address, or ZIP code that you enter; approximate location derived from your IP address; and device location when you choose to grant Pawmp location permission.
Where device permissions are required, you can control those permissions through your device settings. You may also be able to search for services by manually entering a location rather than providing device location.
G. Service Addresses
If a service takes place at a Pet Owner's home or another requested location, Pawmp may collect the address necessary to facilitate the appointment. We may share the service address with the booked Groomer when reasonably necessary to provide the service. Pawmp seeks to avoid displaying a Pet Owner's home address to Groomers before it is necessary for a relevant booking.
H. Communications
If Pawmp provides messaging or other communication tools, we may process communications between Pet Owners and Groomers. We may use automated systems and, where appropriate, access communications for purposes such as providing customer support, facilitating bookings, investigating complaints, resolving disputes, preventing fraud, protecting users and animals, enforcing Pawmp policies, and maintaining the security of the Platform. We handle communications in accordance with applicable law.
I. Photographs and Other User Content
Users may provide photographs and other content, including profile photographs, pet photographs, grooming portfolio photographs, before-and-after photographs, review photographs, and photographs or documentation submitted to customer support.
Uploading a photograph for use on Pawmp does not automatically give Pawmp unrestricted permission to use that photograph in unrelated advertising campaigns. Where appropriate, we may seek additional permission before using user-provided content for such promotional purposes.
J. Reviews and Ratings
When you submit a review or rating, we may collect the content of the review, rating, associated booking information, and related information necessary to operate and protect the review system. Reviews and certain associated profile information may be visible to other Pawmp users.
K. Device and Usage Information
When you use Pawmp, we may automatically collect certain technical and usage information, such as IP address, browser type, device type, operating system, device identifiers where permitted, app version, pages or screens viewed, interactions with Platform features, referring URLs, access dates and times, crash information, and diagnostic and performance data. We may use this information to operate, secure, troubleshoot, understand, and improve Pawmp.
3. How We Use Information
- create and manage accounts;
- provide and operate the Pawmp Platform;
- connect Pet Owners with Groomers;
- facilitate bookings;
- process transactions and Groomer payouts;
- provide location-based search functionality;
- facilitate communications;
- verify Groomer identities and credentials;
- provide customer support;
- process cancellations and refunds;
- investigate disputes and complaints;
- detect and prevent fraud;
- protect the safety of users and animals;
- enforce our Terms of Service and other policies;
- maintain and improve Platform functionality;
- analyze how Pawmp is used;
- develop new products and features;
- communicate about accounts and bookings;
- send marketing communications where permitted;
- comply with legal and regulatory requirements; and
- protect Pawmp's rights and legitimate business interests.
5. We Do Not Sell Personal Information
Pawmp does not sell users' personal information. At launch, Pawmp also does not intend to use or disclose personal information for cross-context behavioral advertising. If these practices materially change in the future, we will update this Privacy Policy and provide notices and choices required by applicable law.
6. Communications From Pawmp
Transactional Communications
Pawmp may send communications necessary to provide the Platform, including booking confirmations, appointment updates, cancellations, receipts, payment information, account notifications, security alerts, and important service announcements. You may not be able to opt out of communications that are necessary to operate your account or provide requested services.
Marketing Communications
Pawmp may send promotional emails where permitted by law. You may unsubscribe from promotional emails using the unsubscribe mechanism provided in the communication. Marketing text messages will be sent only where Pawmp has obtained consent required by applicable law. Instructions for opting out will be provided with those communications. Opting out of marketing communications does not prevent Pawmp from sending necessary transactional or account-related messages.
7. How Long We Keep Information
Pawmp retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy. The appropriate retention period depends on factors such as how long you maintain a Pawmp account; whether information is necessary to provide the Platform; transaction and payment record requirements; tax and accounting obligations; fraud prevention; safety concerns; disputes or complaints; legal claims; and applicable legal requirements.
Some information may therefore be retained after an account has been closed or a deletion request has been submitted. When information is no longer reasonably necessary, Pawmp may delete, de-identify, or otherwise dispose of it in accordance with applicable law.
8. Account Deletion
Users may request closure of their Pawmp account and deletion of personal information associated with the account. Pawmp may provide account-deletion functionality directly through the Platform or another designated method.
Certain information may be retained when reasonably necessary or legally permitted, including information associated with completed transactions, tax and accounting requirements, payment disputes, fraud prevention, safety incidents, unresolved complaints, legal claims, and compliance with applicable law. Deletion of a Pawmp account does not necessarily require Pawmp to delete information that it is legally required or permitted to retain.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have rights regarding your personal information. These rights may include the ability to request access to personal information Pawmp maintains about you; request correction of inaccurate information; request deletion of certain information; obtain a copy of certain personal information; withdraw certain consent where processing depends on consent; and exercise other privacy rights provided by applicable law.
Pawmp will not unlawfully discriminate against you for exercising applicable privacy rights. We may need to verify your identity before fulfilling certain requests. Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification.
Privacy requests may be submitted through the contact method identified in Section 15.
10. U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under state law. The rights available to you depend on your state of residence, the applicable law, and whether that law applies to Pawmp. Where required, Pawmp will provide mechanisms for exercising applicable rights.
Pawmp does not sell personal information and, at launch, does not intend to process personal information for cross-context behavioral advertising. If Pawmp's practices change in a way that creates additional opt-out rights under applicable state privacy laws, we will update our disclosures and provide the required controls.
11. Security
Pawmp uses reasonable administrative, technical, and organizational measures designed to protect personal information. However, no website, mobile application, database, or transmission of information can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials and should notify Pawmp if they believe their account has been compromised.
12. Children's Privacy
Pawmp is intended for adults and requires account holders to be at least 18 years old. Pawmp does not knowingly collect personal information from children under 13.
If you are a parent or legal guardian and believe a child under 13 has provided personal information to Pawmp, please contact us using the contact method identified in Section 15 so that we can investigate and take appropriate action.
13. Third-Party Services and Links
Pawmp may integrate with or contain links to services operated by third parties. Those companies may have their own privacy practices and policies. This Privacy Policy applies to Pawmp's handling of personal information and does not govern the independent privacy practices of third parties. We encourage users to review the privacy policies of third-party services they choose to use.
14. Changes to This Privacy Policy
Pawmp may update this Privacy Policy as our Platform, business practices, technologies, or legal obligations change. When we make material changes, we will provide notice as required by applicable law. The effective date at the top of this Privacy Policy indicates when the current version became effective.
15. Contact Pawmp
If you have questions about this Privacy Policy or want to exercise applicable privacy rights, contact:
Pawmp, Inc. PO Box 140112 Irving, TX 75014 privacy@pawmp.pet